PRIVACY POLICY
How we collect, use, store, and protect your personal information and data
For data requests or privacy concerns • Last updated: October 26, 2025
Table of Contents
1. About This Policy
This Privacy Policy explains how OCNetworks ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our game server hosting services and visit our website.
We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy complies with UK data protection laws including the Data Protection Act 2018 and UK GDPR.
Quick Summary:
- We collect personal data necessary to provide our services
- We never sell your personal information to third parties
- You have rights to access, correct, and delete your data
- We use industry-standard security measures to protect your data
2. Data Controller Information
Contact
Privacy Email: privacy@ocnetworks.co.uk
Support: billing.ocnetworks.co.uk
Data Requests: Via support ticket
3. What Data We Collect
Account Information
- Full name and username
- Email address (primary contact)
- Billing address and postal code
- Account password (encrypted)
- Phone number (if provided)
Service Usage Data
- Server configuration and settings
- Resource usage (CPU, RAM, disk space)
- Connection logs and IP addresses
- Support tickets and communications
- Game server logs and performance data
Technical Data
- IP address and location data
- Browser type and version
- Device information and operating system
- Cookies and similar tracking technologies
- Login times and access patterns
4. How We Use Your Data
Service Provision (Legal Basis: Contract Performance)
- To set up and manage your game servers
- To process payments and send invoices
- To provide technical support and troubleshooting
- To send service-related notifications and updates
Communication (Legal Basis: Opt-In Consent)
- To respond to your inquiries and support requests
- To send promotional emails (you can opt-out anytime)
- To notify you about new features or services
- To conduct customer satisfaction surveys
Security & Compliance (Legal Basis: Legitimate Interest)
- To detect and prevent fraud or abuse
- To enforce our Terms of Service
- To comply with legal obligations and regulations
- To monitor system performance and security
5. Your Rights Under UK GDPR
You have the following data protection rights:
Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Correct inaccurate or incomplete personal data
Right to Erasure
Request deletion of your personal data ("right to be forgotten")
Right to Object
Object to processing of your data for marketing purposes
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Restrict Processing
Request limitation on how we use your data
To exercise any of these rights, please contact us at privacy@ocnetworks.co.uk or submit a ticket through our billing portal.
6. Data Security & Protection
We take data security seriously and implement industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
✓ Encryption in transit and at rest
All data is encrypted using industry-standard protocols
✓ Secure data centers
Physical and network security at UK-based facilities
✓ Regular security audits
Continuous monitoring and vulnerability assessments
✓ Access controls
Strict authentication and authorization protocols
✓ Staff training
Regular privacy and security training for all employees
✓ Incident response plan
Procedures for detecting and responding to breaches
7. Privacy Based in the EU/UK
OCNetworks is based in the United Kingdom and complies with UK GDPR and Data Protection Act 2018. Your data is stored and processed within the UK and EU.
General Privacy Matters
Email: privacy@ocnetworks.co.uk
For general privacy questions, data requests, or concerns about how we handle your information.
Data Protection Officer
Email: dpo@ocnetworks.co.uk
For formal complaints, regulatory inquiries, or complex data protection matters.
Right to Lodge a Complaint: You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit ico.org.uk for more information.
Policy Information
Last Modified
Date: October 26, 2025
We will notify you of any material changes to this policy via email or website notice.
Policy Version
Version: 2.0
Previous versions available upon request.
Related Legal Documents
Last Updated: October 26, 2025 | Version 2.0
OCNetworks reserves the right to modify this Privacy Policy at any time. We will notify users of material changes via email or website notice. Continued use of our services constitutes acceptance of any changes.