About This Policy

This Privacy Policy explains how OC Networks collects, uses, and protects your personal information when you use our game server hosting services.

Key Points

  • UK GDPR compliant data protection practices
  • Transparent about data collection and usage
  • Your rights to control your personal data
  • Secure data handling and storage practices

Data Controller Information

Data Controller:
OCNetworks Ltd

Registration:
England and Wales Company House Registration

Address:
United Kingdom

What Data We Collect

Account Information

  • Name and email address
  • Billing and payment information
  • Account preferences and settings
  • Support tickets and communications

Service Usage Data

  • Server configuration and performance metrics
  • Resource usage statistics
  • Connection logs and access patterns
  • Feature usage and preferences

Technical Data

  • IP addresses and location data
  • Browser type and version
  • Device information and operating system
  • Referral source and navigation patterns

How We Use Your Data

Service Provision (Legal Basis: Contract Performance)

  • Provide and maintain your game servers
  • Process payments and manage billing
  • Provide technical support
  • Monitor service performance

Communication (Legal Basis: Legitimate Interest)

  • Send service updates and notifications
  • Respond to support inquiries
  • Provide account and security information
  • Share important service announcements

Security & Compliance (Legal Basis: Legitimate Interest)

  • Fraud prevention and detection
  • System security monitoring
  • Abuse prevention and investigation
  • Compliance with legal obligations

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data
  • Right to Restrict Processing: Request limitation of data processing
  • Right to Data Portability: Request transfer of your data
  • Right to Object: Object to processing of your data
  • Rights related to Automated Decision Making: Not be subject to automated decisions

Data Security & Protection

We implement appropriate technical and organizational measures to secure your data, including:

Technical Measures

  • Encryption at rest and in transit
  • Regular security audits and monitoring
  • Access controls and authentication
  • Secure data centers and infrastructure

Organizational Measures

  • Staff training on data protection
  • Regular policy reviews and updates
  • Incident response procedures
  • Third-party vendor assessments

Privacy Questions & Concerns

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

General Privacy Inquiries

Response Time: Within 72 hours

Data Protection Officer

For: Formal complaints and data rights requests

Note: If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

Policy Information

Version: 1.0
Last Updated: September 20, 2025
Next Review: September 20, 2026
Policy Owner: Data Protection Team
Approved By: Management Team
Effective Date: September 20, 2025