72-HOUR REFUND POLICY

Simple 72-hour money-back guarantee on all of our hosting services

To request a refund, please submit a support ticket • We aim to respond within 24 hours

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Overview Eligibility How to Request Timeline Important Notes Contact

Refund Policy Overview

At OCNetworks, we want you to be satisfied with your purchase. While refunds are available, please carefully review the eligibility requirements and our Standard Refund Policy below before making your purchase.

Summary:

Full refunds available within 72 hours of initial purchase
Refunds apply only to first-time purchases of new services
Service must not have consumed more than 15% of resources
Full terms apply as outlined below

Refund Eligibility

Eligible for Refund

✓Requested within 72 hours of initial purchase
✓First-time purchase of a new service
✓Service has consumed less than 15% of allocated resources
✓No previous refunds on your account

Not Eligible for Refund

✗Requests made after 72 hours of purchase
✗Renewals, upgrades, or add-on services
✗Services suspended or terminated for ToS violations
✗Services with more than 15% resource usage
✗Previous refunds granted on your account
✗Domain registrations (as per ICANN policy)

How to Request a Refund

Submit Support Ticket

Visit our billing portal and submit a ticket under the "Billing / Refund Request" department. Please include your order ID, service details, and reason for refund.

Verification

Our team will verify your eligibility within 24 hours and may contact you for additional information if required.

Approval

Once approved, your refund will be processed to your original payment method within 5-10 business days depending on your payment provider.

Refund Processing Timeline

Ticket Review: 1-2 Hours

Initial review and eligibility verification

Refund Processing: 1-3 Business Days

Processing and initiating the refund

Bank/Card Completion: 5-10 Business Days

Time for funds to appear in your account

Important Notes

•Service Termination: Upon refund approval, your service will be immediately terminated, and all data will be permanently deleted. Please ensure you have backed up any important data before requesting a refund.
•No Partial Refunds: We do not offer partial or pro-rated refunds for unused time beyond the 72-hour window.
•Account Credit: Refunds are processed to your original payment method only. We do not offer account credit as an alternative to refunds.
•Chargeback Warning: Filing a chargeback instead of requesting a refund may result in immediate account suspension and may affect your ability to use our services in the future. Please contact us first.

Contact Information

If you have any questions or concerns regarding our refund policy or need assistance:

Refund Requests

Billing Portal: billing.ocnetworks.co.uk

Email: billing@ocnetworks.co.uk

Response Time: Within 24 hours

General Support

Support Portal: ocnetworks.co.uk/support

Discord: discord.gg/FWGE3K2Q8K

Live Chat: Available on our website

Need Assistance?

Our support team is here to help you with any questions or concerns.

Submit a Ticket Join Discord