72-HOUR REFUND POLICY
Simple, fair, and transparent refund policy for all OCNetworks game server hosting services
72-Hour Money-Back Guarantee
Last updated: January 15, 2025 | Effective Date: January 15, 2025
Refund Policy Overview
At OCNetworks, we stand behind the quality of our game server hosting services. We offer a simple 72-hour refund policy to ensure your complete satisfaction.
Key Points
- 72-hour window from service activation for refund requests
- Full refund of all fees paid (excluding payment processing fees)
- No questions asked - simple and straightforward process
- 5-10 business days for refund processing
Refund Eligibility
Eligible for Refund
- New customers within 72 hours of service activation
- All game server hosting plans
- VPS hosting services
- Add-on services purchased with hosting
- Services with technical issues we cannot resolve
Not Eligible for Refund
- Requests made after 72 hours from activation
- Services terminated for Terms of Service violations
- Domain registration fees (third-party costs)
- Payment processing fees charged by payment providers
- Custom development or setup services
How to Request a Refund
1
Submit a Support Ticket
Log into your account dashboard and create a support ticket with the subject "Refund Request"
Required Information: Account email, service details, reason for refund (optional)
2
Email Support
Send an email to refunds@ocnetworks.co.uk with your refund request
Response Time: Within 4 hours during business hours
3
Live Chat
Use our live chat feature on the website for immediate assistance with refund requests
Availability: 24/7 support available
Refund Processing Timeline
Request Review: 1-2 hours
Our team reviews your refund request and confirms eligibility
Refund Processing: 1-2 business days
Refund is initiated through your original payment method
Refund Completion: 3-10 business days
Funds appear in your account (timing depends on your bank/payment provider)
Important Notes
Service Termination: Upon refund approval, your service will be immediately terminated and all data will be permanently deleted.
Data Backup: Please ensure you have backed up any important data before requesting a refund, as we cannot recover data after service termination.
Payment Method: Refunds are processed to the original payment method used for the purchase. We cannot issue refunds to different payment methods.
Currency Exchange: For international payments, refund amounts may vary slightly due to currency exchange rate fluctuations.
Contact Information
For questions about our refund policy or to request a refund, please contact us:
Refund Requests
Email: refunds@ocnetworks.co.uk
Subject Line: Refund Request - [Your Account Email]
General Support
Policy Information
Version: 1.0
Last Updated: January 15, 2025
Next Review: January 15, 2026
Policy Owner: Customer Service Team
Approved By: Management Team
Effective Date: January 15, 2025