WE'RE HERE TO HELP

24/7 expert support for all your hosting needs. Whether you need technical help or just have a question, we've got your back! 🚀

<1hr
Avg Response Time
24/7
Support Available
1000+
Tickets Resolved/Month
98%
Satisfaction Rate

HOW CAN WE HELP YOU?

Choose your preferred way to get in touch. We're available 24/7 to assist you!

Open Ticket

Support Tickets

Open a ticket for technical issues, billing questions, or general inquiries. Guaranteed response within 1 hour.

Priority Support
Tracked History
File Attachments
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Discord Community

Join our active Discord server for instant help from our team and community. Usually respond within 5 minutes!

Instant Responses
Community Help
24/7 Active
Email Us

Email Support

Send us an email for non-urgent matters. We typically respond within 2-4 hours during business hours.

Direct Contact
Detailed Responses
Document Sharing
Browse Guides

Knowledge Base

Browse our comprehensive guides and tutorials. Find instant answers to common questions and setup guides.

Self-Service
Step-by-Step Guides
Video Tutorials

URGENT ISSUE? 🚨

For critical server outages or security issues, open a priority ticket immediately. Our on-call team will respond within 15 minutes.

Open Priority Ticket

FREQUENTLY ASKED QUESTIONS

Quick answers to common questions. Can't find what you need? Contact us!

How do I access my server?
Log into your client portal at ocnetworks.co.uk/admin to access your server control panel, FTP details, and connection information.
Can I upgrade my server plan?
Yes! You can upgrade at any time through your client portal. Upgrades are instant and you only pay the difference prorated.
Do you offer refunds?
We offer a 72-hour money-back guarantee on all new services. See our refund policy for full details.
How do I install plugins/mods?
Check our Knowledge Base for step-by-step guides on installing plugins and mods for your specific game server type.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and cryptocurrency payments through our secure billing portal.
How do I change my server location?
Server location changes can be requested via support ticket. We'll migrate your data to the new location free of charge.
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SUPPORT HOURS

Technical Support:24/7 Available
Sales Inquiries:Mon-Fri, 9am-6pm GMT
Billing Support:Mon-Fri, 9am-8pm GMT
Emergency On-Call:24/7 Available

CONTACT INFO

Location
United Kingdom 🇬🇧

READY TO GET HELP?

Our team is standing by to assist you. Choose your preferred contact method and we'll get back to you faster than you can say "lag spike"! ⚡

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